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Agency releases 2019 customer digital banking satisfaction report


digital banking

A leading Pan-African credit rating agency in Nigeria, Agusto & Co Limited, has released its 2019 Consumer Digital Banking Satisfaction Index report which highlights customer’s preferences and attitudes towards digital banking platforms provided by banks in Nigeria.

This Index in its second year was carried out following an extensive online and offline consumer survey carried out by Agusto and Co. Limited across various geopolitical zones in Nigeria.

The survey was designed to gain an insight into the behavioural patterns of the respondents, these respondents were selected from both the formal and the informal sector.

The output of the Index is based on information provided by respondents on the top eight banks in Nigeria by total assets as at 31 December 2018.

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Two banks were assigned a ‘4 Star’ rating for Consumer Digital Banking Satisfaction of which Zenith Bank Plc scored the highest, emerging the ‘Best Digital Bank in Nigeria’.

The ‘4 Star’ rating assigned to Zenith Bank Plc reflects transaction success rates, ease of use, perceived security and good troubleshooting & IT resolution on its different digital platforms.

The Index revealed that Zenith Bank Plc has the highest transaction success rates on the bank’s digital banking platforms such as mobile app, USSD (Unstructured Supplementary Service Data) or web; the bank’s respondents experienced the most ease in navigating through the digital platforms, the bank has one of the highest number of customers who felt it has excellent rating on IT issue resolution.

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However, the Index indicated areas where the respondents require improvement on the services enjoyed on the various banks’ digital platforms. These areas include improvement on the interface of the various platforms, an improvement on the success rate of transactions, enhanced security measures on the digital platforms and reduction in charges for frequently used services such as airtime and data top-

According to Agusto & Co, the objective of this Index is to create an independent appraisal of the ease of using digital banking platforms by the Nigerian populace following increased competition by banks on digital platforms as well as the growing quest for financial inclusion using digital means.

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As a research and credit rating agency, we seek to provide banks with credible information on how best services can be improved for customers. We believe the findings from this survey will provide banks in Nigeria insights and suggestions on ways to enhance customer experiences on digital banking platforms.

For over two decades, Agusto & Co. has provided investors with invaluable information and sound financial analysis, promoting transparency and best practices. Its clientele base spans major international corporations as well as key domestic operators.


Abia: Church of Satan destroyed, founder reportedly arrested




The Church of Satan in Ohafia, Abia state has been destroyed by the youths in the community and her chief apostle and founder has been arrested and taken away by the federal authority.

The Assemblies of light Bearer Greater Church of Lucifer, popularly known as Church of Satan in Ohafia founded by Mr Ifekwe Udo has been knocked down and vandalized by the youths of the community for the evil it has initiated.

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People of Ohafia knew his evil practices but nobody could confront him because of his connections.

He claims to have the power Satan has. He is known to use voodoo power on his Members.

It was a thing of joy and happiness for the people of Ohafia around the world as the founder of the named church above was arrested by federal authority.

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Ifekwe Udo, also known as Lucifer or Fada-Fada has a question mark regarding his Ohafia nativity.

He became popular in the past quarter of the decade for his visible effort in providing employment opportunities for the jobless youths of the community.

He gave the jobless youth motorcycles on hire purchase.

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Kenyan suspends all school activities till January 2021




Kenya has declared that its schools will no longer reopen this year because of the COVID-19 pandemic, the Guardian UK, reports.

Furthermore, the country said its primary and secondary pupils would return to class in January 2021.

The Kenyan school year runs from January to November when it climaxes with end-of-term exams.

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Education Minister, George Magoha, said in a statement on Tuesday that the curve of COVID-19 infections was expected to flatten only by December 2020.

He said as a result of these examinations for primary and secondary school have been cancelled

He said;

“The 2020 school calendar year will be considered lost due to COVID-19 restrictions.”

Schools in Kenya were closed on March 15 when it had only three confirmed cases of COVID-19.

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Police Act: Senate okays four-year single tenure for IGP



The Senate, on Tuesday, passed a bill which amended the Police Act and prescribed among others, a four-year single tenure for the office of the Inspector-General of Police.

The proposed legislation is titled, “Police Act CAP P19 LFN 2004 (Repeal and Re-enactment) Bill, 2020”

The bill states that the tenure was introduced to give stability to the office of the Inspector-General of Police.

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It also states that the appointment and removal from office of the Police boss would henceforth be based on the advice of the Police Council.

The legislative action followed the consideration of the report of the Senate Committee on Police Affairs.

The report read by the panel Chairman, Senator Haliru Jika recommended that the inspector-General of Police should adhere to policing plans.

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It read, “The national policing plan should be made with inputs from the Police Force Headquarters and all the various Police formations nationwide before the end of each financial year.

” It should set priorities, objectives, cost implications, and expected outcomes of Policing for the next succeeding financial year in order to change budgeting from a top-down approach to a bottom-up approach,” it said.

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It also recommended that the Police should “abide and enforce certain constitutional provisions, particularly fundamental rights of persons in Police custody under chapter 4 of the l999 constitution (as amended) and other international instruments on Human rights to which Nigeria is a signatory.”

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