The National Coordinator SERVICOM, Mrs Nnenna Akajemeli, has warned workers against demanding money for service delivery saying such workers will be reported to anti-graft agencies if caught.

She warned that the government would not tolerate extortion or payment of illegal fees from workers before rendering services to customers.

Akajemeli spoke in Abuja on Wednesday at the opening of a Three-Day sensitisation workshop for workers of the Federal Civil Service Commission.

She was represented at the event by the Head of Operations, Mrs Jumai Abdullahi.

She said, “The staff attending to customers should ensure they receive services related to the functions of the establishment fairly, efficiently and promptly. Those seeking services should be told in advance how much the service will cost if money is involved, what standard of service to expect and how long it will take to be served.

“The success of the FCSC administration in attaining its lofty vision can only be achieved by rendering seamless, efficient and effective service to the citizens.”

Akajemeli said workers caught seeking or taking bribe would be reported to the Independent Corrupt Practices and Other Related Offences Commission, adding that workers were being monitored in their conduct.

Stating the objective of the workshop, the Permanent Secretary, Olumuyiwa Enitan, said the commission being the apex regulatory organ in the public service was expected to show good example in quality service delivery.

Represented by the Director of Human Resource Management, Mr H. T. Ejibunu, he noted that service failure had been an impediment to effective implementation of government policies.

 “The commission is set to build a core of highly focused, disciplined, committed and patriotic civil servants who will be dedicated in assisting government in its giant stride to develop our dear nation,” he added.

The resource person, Mrs Kikelomo Aina, cautioned workers against seeking bribe before rendering service to clients, lateness to work and truancy.

According to her, truancy deprives clients access to service.

She also cautioned against laziness, pride, nepotism, wastage and disloyalty, stating that without loyalty, the employee could not be committed to the progress of the organisation.

“Attitude is everything. It determines the quality of services delivered to the public. FCSC must strive to ensure that the culture of a positive attitude is continually sustained. This is the first step towards achieving its mandate.“